Account Manager

We care, for the children and families we serve, and our dedicated team members. You are our best asset. Feel valued and get access to the benefits and resources you need to connect, balance, grow, and thrive in your career.

  • We support your work/life balance with a minimum 50% child care discount, immediate (or next-day) access to earnings, paid time off, and more.
  • We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.
  • We strive to provide a positive, fun environment with plenty of recognition.

Job Summary:

Responsible for developing establishing and maintaining extraordinary high quality relationships with corporate clients and strategic partners.  He/she will ensure high quality customer service and proactive work to further penetrate the client’s business with a focus on organic growth of the account.  The successful Manager will play a vital role in supporting the marketing, operations and partnership team in ensuring the retention and growth of business with the company’s most strategic clients.

Essential Functions/Job Duties & Responsibilities:

  • Regular, in person attendance at designated company site is required to ensure necessary teamwork, personal interaction, and supervision.
  • Ensure retention, satisfaction and delivery of incremental revenue from expanded relationships within assigned client base.
  • Maintain and grow our relationship with non-profit pipeline providers to maintain a healthy flow of candidates for Pathways Learning Academy locations. 
  • Prepare for and conduct regular, recurring (weekly, biweekly, monthly, quarterly, etc.) client conference calls, meetings and presentations to discuss key success metrics.
  • Perform financial and accounting review in partnership with accounting team – review includes budgeting, invoicing and at least annual reviews of center P&Ls and client reporting.
  • Triage issues or client concerns and resolve or escalate appropriately.
  • Ensure Learning Care Group meets contractual terms with the client, proactively prepare for contract renewals and meets all client reporting needs.
  • Lead internal parties in the overall client renewal process and negotiate existing contracts within an agreed upon framework.
  • Build client references and uncover client success stories to share with the sales team that will enhance our go-to-market value proposition and build a solid referral network
  • Develop and maintain in-depth product knowledge and expertise regarding all Learning Care Group Managed Care Solutions, with emphasis on employer sponsored onsite/near site centers.
  • Provide consultation on the suite of services offered by Learning Care Group including (but not limited to) employer-sponsored onsite/near site child care, corporate partnership programs, and other early childhood education and care services.
  • Participate in closing process for both new and existing sales opportunities.
  • Assists with other duties as directed by supervisor.

 

Supervision:

  • Position does not have direct reports.

Education:

  • High School Diploma with some college courses required.
  • Bachelor’s degree preferred.

 

Experience:  

  • Minimum of 4 years of client relationship experience with a focus on organic client growth and contract renewals: understanding of the life-cycle of an outsourced service contract and the necessary steps leading up to renewal that will increase probability of being renewed. 
  • Knowledge of child care industry or related experience preferred but not required.
  • A background working on custom RFP’s under tight-deadlines preferred.
  • Experience with Salesforce or other CRM preferred.

 

Skills & Abilities (i.e. technical, organizations, knowledge, etc.):

  • Must be able to perform, with or without reasonable accommodation, all essential functions of the job.
  • Capable of working with frequent interruptions and changing priorities.
  • Effective communication skills, written, verbal and interpersonal.
  • Proficient time management, organizational skills and ability to meet established deadlines.
  • Able to work in a fasted paced environment with frequent interruptions and changing priorities.
  • Effective written and spoken communication skills, including strong presentation skills, are absolutely necessary for this role.
  • Able to work independently and be flexible in assignment and work hours required.
  • Proficient at handling difficult client negotiations and human relations issues with professionalism, respect and a high level of confidentiality when required
  • Strong working knowledge of Microsoft Office applications, including Word, Excel, PowerPoint and Project.

 

Travel Percentage:

  • 30%

Learning Care Group is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.