Customer Insight Analyst

We care, for the children and families we serve, and our dedicated team members. You are our best asset. Feel valued and get access to the benefits and resources you need to connect, balance, grow, and thrive in your career.

  • We support your work/life balance with a minimum 50% child care discount, immediate (or next-day) access to earnings, paid time off, and more.
  • We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.
  • We strive to provide a positive, fun environment with plenty of recognition.

Job Summary:

Develop deep understanding of customer desires, customer behavior, and customer satisfaction through quantitative and qualitative research. Synthesize and interpret data from a variety of sources to identify trends and insights – then tell the story and provide strategic recommendations. Track key metrics and provide data-driven ad-hoc analysis to aid in understanding of the customer to help influence company strategy in various initiatives.

Essential Functions:

  • Orchestrate the collection of insights and feedback to advise Voice of Customer (VoC) initiatives and ensure end-to-end assessment of customer challenges and opportunities.
  • Capture and interpret customer data from a range of qualitative and quantitative sources and clearly communicate these findings to leaders of various teams.
  • Distill and report on key themes from qualitative research activities and open-ended responses in surveys.
  • Generate deep customer insights around the challenges our customer's experience and develop a data-driven point of view in sizing impact for areas of improvement.
  • Lead the creation of insights-informed readout deliverables to inform key stakeholders of insights, areas of opportunity and recommendations. Including creation of custom dashboards and ad-hoc reporting.
  • Build customer surveys in range of survey tools including Microsoft Forms, SurveyMonkey, and other platforms.
  • Partner with key vendors to develop surveys and analyze responses.
  • Co-design qualitative research panels and help manage recruitment.
  • Manage data quality and ensure accurate flow and capture of data between internal and external systems and platforms.
  • Serve as a thought leader and resource across organization for survey building.

Minimum Job Qualifications:

  • Bachelor’s degree required; Master’s degree preferred (Business Administration, Marketing, Finance, Economics, Analytics, or related area)
  • 3+ years of relevant experience

 

Other Skills and Abilities Qualifications:

  • Intermediate to advanced MS Excel skills. Proficient in PowerPoint.
  • Proficient in Power BI or similar business intelligence tools.
  • Demonstrated experience using marketing and/or customer data sets to derive actionable insights
  • Able to write SQL queries to extract data preferred.
  • Experience developing qualitative and quantitative research strategies.
  • Experience presenting insights and recommendations to leadership teams.
  • Excellent customer service skills with both internal and external customers.
  • Capable of working with frequent interruptions and changing priorities.
  • Effective communication skills, written, verbal and interpersonal.
  • Proficient time management, organizational skills and ability to meet established deadlines.
  • Comfortable working in an ambiguous environment and on new projects.

Learning Care Group is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.