User Experience Researcher

Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:

  • You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more.
  • You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off.
  • You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.
  • You want recognition. We provide a positive, fun workplace where employees are appreciated.

The Digital Product User Experience Researcher will help drive innovation, collaborating with Product Management and Engineering to deliver best in class customer experiences. This role will work closely with support staff, end users and design, to execute user research and field-test potential enhancements and application optimization.  By analyzing application usage, sentiment, and other organizational data, you will understand, prioritize and communicate fuel and friction points to increase overall satisfaction and user engagement.

 

Essential Functions:

  • Implement and plan the overall user research strategy and methods.
  • Assess and optimize the performance of new and existing features by conducting user research and assessing performance/usage metrics. 
  • Conduct upfront research before features are developed, finding pain points and friction for existing users and organizing product insights for improvements in current designs and planned implementation.
  • Conduct competitive analysis.
  • Utilize a wide range of methods, including field studies, heuristics, usability and focus groups.
  • Create clear research guides outlining the study’s goals, how it will be achieved and any required talk track.
  • Synthesize and consolidate research into meaningful product insights and recommendations.
  • Provide research results to cross functional teams and stakeholders. 
  • Participate in agile ceremonies and cadences.

 

 

Supervisory Responsibilities:

None.

 

Minimum Job Qualifications:

  • Bachelor’s degree in design or related field required. Advanced degree preferred.
  • In depth knowledge and understanding of user experience/design and current industry best practices. 
  • 3-6 years of conducting user experience research.
  • Experience working with Google Analytics preferred.

 

 

Other Skills and Abilities Qualifications:

 

  • Excellent customer service skills with both internal and external customers.
  • Capable of working with frequent interruptions and changing priorities.
  • Effective communication skills, written, verbal and interpersonal, with the ability to appropriately communicate with all levels of the organization 
  • Proficient time management, organizational skills, and ability to meet established deadlines.
  • Ability to excel in a dynamic, fast paced environment with competing priorities.
  • Ability to launch and iterate quickly. 
  • Demonstrated experience putting users at the center of design.
  • High data literacy and working knowledge of quantitative, behavioral analysis and statistics.
  • Strong data visualization skills. 
  • Capable of working in consumer-facing mobile & web product-based technology products.
  • Ability to work with qualitative and user-centered design methodologies.
  • Demonstrated experience in Agile methodologies.

Learning Care Group is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.